Sometimes, when a new customer signs up for the Plaster Portal, there can be a delay in logging in. This delay occurs because there is an asynchronous sync between Outseta and Webflow, which is the platform used for the portal. As a result, when a new user account is created, it takes some time for the information to be synchronized between the two systems.
For new customers who may not be familiar with technical terms, this means that there might be a short wait before they can access their account. It's important to note that this delay is temporary and should resolve itself automatically. If a new customer is experiencing trouble logging in, we recommend waiting for a few minutes and then attempting to log in again. In most cases, the login should be successful after the synchronization process is complete.
We apologize for any inconvenience this may cause and appreciate your patience as we work to streamline the login process. If you have any further questions or encounter any other issues, please feel free to reach out to our support team for assistance.
If you need further assistance, please email us at support@plasterportal.com